Privacy Policy


This privacy policy applies between you, the User and SHS, the owner and provide rof this Website or other SHS serviceSHS takes the privacy of your information very seriously. This privacy policy applies to our use of anyandall Data collected by us or provided by you in relation to your use of the Website or other SHS service. Please read this privacy policy carefully.

Definitions and interpretation

A. In this privacy policy, the following definitions are used:


collectively all information that you submit to SHS. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 2018 (DPA 2018) and the UK GDPR (General Data Protection Regulations) and any subsequent revisions of the legislation or regulations in the law of England and Wales.


a small text file placed on your computer by the Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

SHS, we or us

SCHOOL-HOME SUPPORT SERVICE (UK), a company company incorporated in England and Wales with registered number 3991440 (Charity number: 1084696) whose registered office is at Solar House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ

Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website or other service and is not either (i) employed by SHS and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to SHS and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any subdomains of this site unless expressly excluded by their own terms and conditions.


B. In this privacy policy, unless the context requires a different interpretation:

1. the singular includes the plural and vice versa;

2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

4. “including” is understood to mean “including without limitation”;

5. reference to any statutory provision includes any modification or amendment of it;

6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of SHS and Users of SHS services and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Controllers of Information

School-Home Support is required to maintain certain personal data about individuals and organisations for the purposes of satisfying operational and legal obligations, specifically in relation to the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). SHS recognises the importance of the correct and lawful treatment of personal data in its role as Data Controller and the role of Data Protection Officer is held by the Head of Operations (email:

We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data. If you are unsure how we are handling information about you or you think we could improve our privacy information please let us know.

What information do we collect?

In line with our Privacy Policy when you use our website and/or engage with us for a service or contract we may collect, derive, combine, access, or otherwise process your personal information for the following purposes:

1. The monitoring of customer traffic patterns and website usage to help us to develop the design and layout of the website;

2. Notifying you of SHS news and information, which we think, may be of interest to you including by email or SMS where you have granted us permission to do so;

3. Offering, administering and providing products and services, such as the sale of goods.

4. Providing you with a more personalised user experience when using our application, website or any other services we might provide to you by analysing, segmenting and profiling our database and allowing us to target you with information we think you might be most interested in including products and services;

5. Sending you surveys for quality management purposes;

6. Providing statistical anonymised reporting to our Stakeholders to showcase the benefits of their support.

Our use of data

We will never use your information or share your information in a way incompatible with this privacy notice.

1. We collect personal information for specific purposes and on specific legal bases and endeavour to collect only the personal information required for those purposes. Once this purpose has been fulfilled we will retain any Data you submit in accordance with our Data Retention policy.

2. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. SHS will always share data in a secure manner, ensuring that it is kept safe and only those authorised to view it may do so.

3. All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018 and General Data Protection Regulation (GDPR). For more details on security see the clause below (Security).

4. All recruitment related data including pension and bank details are processed on the basis of fulfilling the employment contract or other legitimate need

5. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website or other SHS service. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;

2. improvement of our products / services;

3. transmission by email of promotional materials that may be of interest to you;

4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website or SHS service;

5. to check on progress after support has finished in each case, in accordance with this privacy policy.

Legal basis for processing your data

We undertake the activities above for the pursuit of our legitimate interests to deliver our services including the marketing and promotion of our brand and services, and to fulfil any contractual obligations.

Your Consent

By using our website, you consent to the use of any information provided by you, collected from you, or derived based on collected personal information for the purposes described in this privacy notice. You have a right to withdraw your consent at any time for any of the processing activities that are based on your consent by sending us an e-mail to Consent for case recording as part of more targeted support work will be achieved in line with legislation.

Controlling use of your Data

1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data.

This may include the following:

2. use of Data for direct marketing purposes; and

3. sharing Data with third parties.

Third party websites and services

SHS may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Third party websites and services

SHS may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Data transmitted to the Website


1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy

4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


We use cookies on our website and provide information to enable users to make an informed decision whether they want to disable this feature. There are links in the footer of every web page pointing to this information.

We use the following types of cookie to operate our website:

    • Cookies necessary for the optimal functionality of our website
    • Analytical cookies to monitor the use and performance of our website
    • Third party cookies that are used for advertising and social media widgets

Your Rights

You have the right to request at reasonable intervals access to the personal information we have collected about you. Please refer any access request to When requesting access to your personal data provide as much detail as possible about what personal data you would like access to and include in the subject line that it regards an access request. For complying with your access request, we may ask you to provide us with additional information as well as charge a fee up to the maximum allowed under the data protection law applicable to you.

If you so choose you may request us to rectify, erase or block the processing of your personal data if that personal data is no longer accurate, up-to-date or when the further processing of that personal data would be in violation of applicable data protection legislation.

You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means called a data portability request and you have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling. This right compliments the right to withdraw consent for processing based on your consent enabling you to have control over how we use your data.

You have a right to information about how we are processing information about you and we have an obligation to processes only a minimum of data for specific, explicit and legitimate purposes in a fair, lawful and transparent manner. This privacy notice fulfils our obligations to provide you with information but you should contact the Data Protection Officer directly if you have any questions or concerns.

We are happy to discuss privacy and data protection with you.


1. Data security is of great importance to SHS and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website or other SHS services.

2. If password access is required for certain parts of the Website or other SHS services, you are responsible for keeping this password confidential.

3. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

Changes to this privacy policy

SHS reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.We therefore recommend you re-visit this page periodically to check for changes.