SHS Practitioner Service

SHS Practitioner Service



Expert pastoral practitioners who work directly with pupils and their families to improve school attendance, behaviour, and engagement in learning.


Practitioners can be based in schools, nurseries, alternative provision settings, pupil referral units, multi-academy trusts, and local authorities – but the service is fully managed by SHS, from recruitment to supervision, through to impact measurement and setting-specific annual reports. 


Practitioners come from a range of specialist backgrounds including teaching, healthcare, youth work, social work, special educational needs, etc. Working for SHS means their roles are not limited to one area of delivery, but rather we address all the issues a pupil and their family present.


Our practitioner service is flexible so that we can tailor and adapt it to the specific needs of your setting. The way our practitioners work is also highly flexible and interventions are not time-limited as every family is different. We work with them to assess their needs and co-produce a personalised plan that will increase their resilience and independence. To see how we work with disadvantaged pupils and their families, click here.

Why SHS?

We’ve worked in school settings with pupils, parents and teachers for over 35 years. We know the importance of supporting the whole family beyond the classroom to get children in school and ready to learn. We are national leaders in raising the attendance, behaviour, and engagement of the most disadvantaged pupils in England. 


Our impact

Support from an SHS Practitioner over two years

= 46 extra days in school per pupil per year

and 18% more likely to achieve 5 A*-C grades at GCSE

See more impact


A service to suit your needs

Here is an overview of our practitioner services, intended to meet your varying requirements.

One of the team will visit to discuss your current challenges and tailor the recruitment specifically to the needs of your educational setting. 

General Practitioners

Staff based in schools who carry out the family support function with a focus on:

  • Increasing attendance with targeted family support and/or
  • Improving parental engagement with coffee mornings and/or workshops.

Specialist Practitioners

Carry out specific roles, such as:

  • Transition support:  staff working specifically to support the difficulties some children and families experience when transitioning from Years 6 to 7.
  • Special Educational Needs (SEN) support: staff working to ensure families of those identified with SEN receive dedicated support with Education Health Care plans and signposting for appropriate services to meet individual needs.

High-Intensity Practitioners

Carry out a more intensive role in providing casework support to a smaller number of families, such as:

  • Safeguarding: staff dedicated to supporting the increased safeguarding demands of schools and the complex needs of some families today.
  • Alternative Provision Support: staff based in a small setting, providing intensive support to students and families with complex needs, including mental health concerns and addiction.

Get in touch to learn more about how an SHS Practitioner can support pupils and staff in your setting.